Welcome to VelanMart ("VelanMart", "we", "us", or "our").
VelanMart is an online grocery and e-commerce platform that allows users to browse products, place grocery orders, make payments, manage delivery addresses, track orders, and access other related services through our mobile application and website (collectively, the "Services").
This Privacy Policy explains how we collect, use, store, protect, and share information when you use VelanMart.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
We may collect information that you provide directly to us, information generated when you use our Services, and information received from service providers or third parties.
When you create an account or use our Services, we may collect:
If you choose to sign in using a third-party service such as Google, Apple, or Facebook, we may receive information permitted by that service, such as your name, email address, and account/provider identifier.
To fulfill your grocery orders, we may collect:
This information is used to process and deliver your orders.
When you place an order, we may collect and maintain information including:
Payments may be processed through third-party payment providers.
Depending on the payment method selected, we may receive information such as:
We generally do not store complete credit/debit card numbers, CVV numbers, UPI PINs, or banking passwords on our servers when payment processing is handled by a third-party payment provider.
Payment information is processed according to the privacy and security practices of the applicable payment provider.
With your permission, VelanMart may access your location to:
You can disable location permissions through your device settings. Some location-based features may not function properly if permission is disabled.
When you use our app or website, we may automatically collect certain technical information, such as:
This information helps us maintain security, troubleshoot problems, improve performance, and provide our Services.
If you enable notifications, VelanMart may collect and use a device notification token, such as an FCM token or equivalent technology, to send:
You can disable push notifications through your device settings.
We may use collected information to:
We will use personal information only for legitimate and disclosed purposes and as otherwise permitted by applicable law.
Our website and application may use cookies, local storage, SDKs, pixels, and similar technologies to:
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
We do not sell your personal information.
We may share information with trusted parties when reasonably necessary to provide and operate our Services, including:
We may use third-party service providers for:
These service providers may process information on our behalf and are expected to handle information in accordance with applicable contractual and legal requirements.
We may provide relevant information, such as your name, phone number, delivery address, and order details, to delivery personnel or logistics providers when necessary to deliver your order.
Where applicable, relevant order and delivery information may be shared with merchants or sellers involved in fulfilling your order.
We may disclose information where required or permitted by law, regulation, court order, governmental authority, or lawful request.
If VelanMart is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
VelanMart may integrate third-party services, SDKs, payment gateways, analytics tools, authentication services, maps, notification services, or other technologies.
These third parties may process information according to their own privacy policies and terms.
We encourage users to review the privacy policies of third-party services before using their services.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Security measures may include:
However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to:
When personal information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law.
You may request deletion of your VelanMart account and associated personal information.
You may request account deletion through the VelanMart application:
Profile / Account Settings → Delete Account
You may also contact us using the contact information provided below.
When an account deletion request is received, we will process the request in accordance with applicable law and our retention obligations.
Certain information may need to be retained where required for legal, regulatory, accounting, fraud-prevention, dispute-resolution, or other legitimate purposes.
Account deletion may result in the loss of access to:
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
To exercise your rights, contact us using the details provided below.
We may need to verify your identity before processing certain requests.
We may send promotional communications about products, offers, discounts, services, or other updates where permitted by applicable law.
You may opt out of promotional communications by:
Even if you opt out of promotional communications, we may continue sending essential service-related communications, such as order confirmations, delivery updates, security notifications, and account-related messages.
VelanMart is not intended to be used independently by children who are not legally permitted to use online shopping services under applicable law.
We do not knowingly collect personal information from children in violation of applicable laws.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
Depending on the service providers and infrastructure used by VelanMart, personal information may be processed or stored in countries other than the country where you live.
Where applicable, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data-protection requirements.
We may update this Privacy Policy from time to time to reflect changes to:
When we make changes, we may update this Privacy Policy accordingly.
Where required by law, we will provide additional notice or obtain consent before implementing material changes.
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:
VelanMart
Company/Legal Name: [COMPANY LEGAL NAME]
Address: [REGISTERED BUSINESS ADDRESS]
Email: [PRIVACY EMAIL ADDRESS]
Phone: [CUSTOMER SUPPORT NUMBER]
Website: [WEBSITE URL]
For privacy-related requests, please include sufficient information for us to identify your account and understand your request.
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India, subject to any mandatory privacy or consumer-protection rights applicable to you.
Any disputes relating to this Privacy Policy shall be subject to the applicable jurisdiction specified by the governing laws and our applicable terms of service.
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